10 Questions to Ask Before Buying Countertops.
Do you hold any professional accreditations or industry certifications?
Make sure your stone fabricator is not just a “dues paying” member of an industry organization, but that they hold MIA Accreditation or some type of certification for compliance, assurance and quality craftsmanship.
What grade of stone do you sell? Is it first choice or first quality? Standard or commercial?
There are different grades of stone just as there are different grades of diamonds. While they appear similar, there are color, structure and quality differences that dictate how the stone is graded at the quarry. “First Choice” is typically the highest quality.
What kinds of warranties do you offer?
Ask your stone supplier about warranties on their stone. Warranties should cover issues such as stains against food and beverages and damage. Make sure to discuss this so you know what the warranty entails and covers and for what period of time.
Can you repair any cracks that develop over the life of the countertop?
A professional stone fabricator most likely can repair your countertop if it is damaged as a result of abuse on the part of the homeowner.
Will you provide service after installation?
A quality stone fabricator will provide continuous customer service, personalized visits and any necessary care after your counters are installed. Any issues and questions should be readily addressed by your stone installer.
Do you offer other surfacing options such as quartz, solid surfaces and eco-friendly product?
Check with your fabricator if they carry other product choices that might work better for your application and design style. A quality stone fabricator will provide its customers a wide variety of surfacing options and pricing.
Does your company handle all of the fabrication and installation of my stone?
Check to see that your stone supplier is not outsourcing to unqualified or substandard fabricators. Make sure who is doing the fabrication and installation and that they are a trusted and respected professional.
Can I buy my sinks and accessories from you?
Look for a stone shop that also carries plumbing products. Offering sinks and bath accessories allows your fabricator to show you actual products in their showroom that can be coordinated to fit your needs, design style and budget. It also makes it easier to purchase all of your accessories at one location.
Who does the plumbing for my kitchen sink and/or bath accessories?
Ask your stone fabricator who will be handling the plumbing installation and hook-up. This person should be an expert with plumbing or a licensed plumber.
Will you help and guide me with my countertop project?
Your stone supplier should provide complete one-on-one project consultation, guidance and design expertise. They should provide you hassle-free sales, service and support. Quality stone shops employ highly qualified, experienced personnel who are knowledgeable professionals in their field.